Frequently Asked Questions | Customer Support

Frequently Asked Questions

What is MyPath?

MyPath is the UC San Diego Health Cancer Services mobile app that guides you through your unique cancer journey by connecting you to our support services and resources. MyPath does not replace your MyUCSDHealth app or MyUCSDChart patient portal. Please continue using your MyUCSDChart secure patient portal to manage your health activities online, such as scheduling appointments, sending secure messages to your doctor's office, receiving test results and requesting medical records.

Who is MyPath for?

All our patients receiving care at UC San Diego Health, Cancer Services.

What does MyPath offer?

MyPath improves your experience by:

• Introducing Supportive Care Services
• Providing phone numbers to contact your UC San Diego Health Care Team and Clinics
• Assisting you with finding your way around our health campuses with directions connected to your phone's maps
• Offering education on general cancer care
• Sharing recommended cancer resources

How do I log in to MyPath?

Log in to MyPath using your UC San Diego Health MyUCSDChart login. If you do not have a MyChart login, use the "Sign Up" link on the login page.

Customer Support

Who do I reach out to if I am having technical issues with the application?

For login issues, please try the "Forgot Password?", "Forgot username?", and "Sign Up" links on the login page.

If your account is locked from too many failed login attempts, if you are having trouble with online self sign up for a MyChart/MyPath account, or if you have a technical problem preventing you from logging in call 619-543-5220.

Note that this group cannot answer billing, clinical, appointment scheduling, or medical records questions--for those, see below.

Who do I reach out to if I have a question regarding my cancer care?

• If this is an emergency, please call 911.
• For questions regarding your upcoming care appointments or services please contact your clinic. You can message your provider directly via MyChart or use the contacts in MyPath to connect with your Care Team's clinic. If you can't find your clinic's number you may contact the hospital and ask for further assistance at 858-822-6100 (Mon-Fri 8am-5pm) or after hours please contact 858-657-7000 (Mon-Fri 5pm-8am, Sat & Sun 24 hour).
• Our Patient Navigators are available to provide non-clinical guidance, general support, and access to support services. Please contact them at 858-657-8409

If you think that some aspect your health information represented online is incorrect, or if you have questions about your clinical information in MyPath, please log in to MyChart and send a message to the office of your physician or contact your clinic directly.

Who do I reach out to if I have a mental health concern?

• In a mental health emergency call 911, go to the nearest emergency room, or call the San Diego County Referral Crisis Line, at 1-888-724-7240.
• For UC San Diego Health Patients seeking Counseling and Emotional Support Services, please contact 858-822-5381.

Appointment Scheduling

While MyPath does allow you to schedule support services classes, you cannot use MyPath to online schedule clinical appointments. Log in to MyChart for more information about clinical online scheduling.

Do not use MyPath or MyChart scheduling for urgent matters. For health related emergencies, call 911.

Billing Customer Support

For billing support call 855-827-3633.

Medical Records

Not all of the information in your personal health record is accessible to you in the MyPath app. To see more of your information log into MyChart. If you need access to information beyond what is included online, log in to MyChart and submit an online Medical Records Request.